(no subject)

[jgrafton]

Dear MGrafton,

Thank you for contacting Dell Technical support.

As the LCD screen has already been replaced and the problem persists, I
would ask you to perform following steps for the resolution of the
issue.

Please update the video drivers from the link provided below.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R66756&SystemID=INS_PNT_P4_5100&category=6&os=WW1&osl=en&deviceid=2552&devlib=6&fileid=86672

Note: Some email programs will wrap this address to a second line so you
will have to copy each of the lines directly into the address bar of
your browser with no spaces between the two sections.

Please get back to me if the issue persists.

Respectfully,
Prashant - Dell Rep # DD4215
Dell US Technical Support
http://support.dell.com


They didn't read my history *at all*. If they had, they would've realized that the OS has absolutely no effect on this issue.

Ugh, such stupidity. What do I have to do to get past the techs who just read off of the cards?

Comments

[etotheipi.livejournal.com]

IBM once spent a few months trying to convince me that bad memory was a software problem. They didn't care that memtest86 was finding errors. They didn't believe me until I traded it with a friend who had the same model and then my laptop worked and his didn't. I guess trading LCDs is a bit harder. Here's a poem I wrote over the summer:

Tuum, Cato, Amo!

Adieu to he I loved so much
I miss thy face, thy soul, thy touch
Sweet memories we shared together
Good times through bright and stormy weather
Alas! Now all your data's gone
No more processes shall you spawn

Forever I'll cherish the day we met
I remember each man, each apt-get
My ears still ring with the last beeps thou spoke
Just days before thy hard drive broke
If only thou wouldst just restart
My love, we'd never have to part

Dear Cato, I shall love thee forever!
The bonds between us I shan't sever
I have no more need to mope
For now I feel renewed with hope
Again we shall soon discuss new topics
As soon as I reinstall Knoppix