Laptop woes
Jan. 3rd, 2007 12:41 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jgraftonI don't know whom to recommend for laptop hardware anymore.
My Dell laptop has seen its share of issues; last spring, one of the hinges that attaches its LCD broke, and I just got around to getting it fixed. The thing with Dell, though, is that their support has always been really fast - they shipped it out the day it was received. It's hard to complain about that service (if you ignore the time they replaced my LCD with the wrong type).
My IBM/lenovo thinkpad had been working fine for a while, until it started acting up at Thanksgiving and again midway through finals. I sent it in once I got home for break, and it arrived at their depot on December 21. It is still on "parts hold" with no ETA given. With my luck, they will probably ship it back to my Pittsburgh address instead of the one here, though given how long it's taking, that may be the better option anyway.
I'm just a tad bit unimpressed with their service.
So now I can't recommend Dell or IBM/lenovo products. Who's next?
My Dell laptop has seen its share of issues; last spring, one of the hinges that attaches its LCD broke, and I just got around to getting it fixed. The thing with Dell, though, is that their support has always been really fast - they shipped it out the day it was received. It's hard to complain about that service (if you ignore the time they replaced my LCD with the wrong type).
My IBM/lenovo thinkpad had been working fine for a while, until it started acting up at Thanksgiving and again midway through finals. I sent it in once I got home for break, and it arrived at their depot on December 21. It is still on "parts hold" with no ETA given. With my luck, they will probably ship it back to my Pittsburgh address instead of the one here, though given how long it's taking, that may be the better option anyway.
I'm just a tad bit unimpressed with their service.
So now I can't recommend Dell or IBM/lenovo products. Who's next?
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(no subject)
Date: 2007-01-03 06:01 pm (UTC)(no subject)
Date: 2007-01-03 07:04 pm (UTC)(no subject)
Date: 2007-01-03 07:50 pm (UTC)(no subject)
Date: 2007-01-03 07:10 pm (UTC)My desktop is a Dell, and the only hardware issue it's had in almost five and a half years is a dead power supply. Once we identified the problem, they sent someone out to my dorm room with a new one in a day or two. The only complaint I had was that you have to wait on hold for about 45 minutes before you can talk to a tech support person.
On the other hand, I do know someone with a Dell laptop who had a series of motherboard issues that eventually resulted in the company shipping her a totally new computer.
No problems so far with my IBM Thinkpad, but I've only had it nine months :-)
(no subject)
Date: 2007-01-03 07:12 pm (UTC)The last time I called apple support, I pressed one button on in one menu and then was immediately connected to an actual person. That can't be par for the course though.
(no subject)
Date: 2007-01-03 08:00 pm (UTC)(no subject)
Date: 2007-01-04 12:35 am (UTC)My problem is that IBM is the only company that produces a laptop with the feature set that I want. They make laptops with the nub mice and moderately high res screens. There are other manufacturers with good screens but I've found no one who makes nub mice these days except for Toshiba and they only put them on their crappy line of laptops.
(no subject)
Date: 2007-01-04 12:56 am (UTC)(no subject)
Date: 2007-01-04 03:33 am (UTC)I've never had a major issue with a Toshiba... and their support seems pretty good..
-Lee
(no subject)
Date: 2007-01-04 04:32 am (UTC)I'm much much happier with my dell.