Laptop woes

[jgrafton]

I don't know whom to recommend for laptop hardware anymore.

My Dell laptop has seen its share of issues; last spring, one of the hinges that attaches its LCD broke, and I just got around to getting it fixed. The thing with Dell, though, is that their support has always been really fast - they shipped it out the day it was received. It's hard to complain about that service (if you ignore the time they replaced my LCD with the wrong type).

My IBM/lenovo thinkpad had been working fine for a while, until it started acting up at Thanksgiving and again midway through finals. I sent it in once I got home for break, and it arrived at their depot on December 21. It is still on "parts hold" with no ETA given. With my luck, they will probably ship it back to my Pittsburgh address instead of the one here, though given how long it's taking, that may be the better option anyway.

I'm just a tad bit unimpressed with their service.

So now I can't recommend Dell or IBM/lenovo products. Who's next?

Comments

[stalkingmsd.livejournal.com]

Thats exactly why I'll never recommend a thinkpad to anyone ever again (exactly the same thing happened to me -- indefinate parts hold, but they gave me an eta of "2 more days" for 6 weeks). Then they charged me $1000.

I'm much much happier with my dell.